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      General terms of use of the website and e-shop WWW.BIOCLINICA.BG

      Dear Clients, please read and get acquaintance with these general terms of servicing of e-shop www.Biocinica.bg.

      1. General terms

      Hereto general terms are a legal agreement with an obligatory binding force between Bioclinica (e-shop) and consumers (you) in relation to the services offered by e-shop www.Biocinica.bg

      By browsing the pages, clicking on the objects or links located on the website www.Biocinica.bg, you agree, accept and get obligatory to abide by these Terms of Service.

      www.Biocinica.bg  is owned by “META” EOOD with address: Sofia, 10 Sarnela Str., UIC 203 702 459, MAL Yasen Stoichev Chervenkov, IBAN: BG 93 FINV 9150 1016 5857 09

      METTA Ltd. is a company registered under the Commercial Law of the Republic of Bulgaria with headquarters and address of management: Sofia, 10 Sarnela Str, UIC: 203 702 459

      1. For the privacy of your data

      BIOCLINICA processes and takes measures to protect the personal data of the consumers according to the requirements of the Law of personal data. Consumers agree that Bioclinica is entitled to process their personal data in connection with the use of the services of the website. In order to service and execute your orders, we need to accept the following data:

      • name and surname
      • Email
      • a contact phone
      • Invoice and delivery address
      • Postal code

      Subsequently, you have the opportunity to correct this data.

      The data we will receive when ordering, registering or viewing the pages will only be used for your service – acceptance and execution of orders. Bioclinica warrants that such data will not be provided in any form by third parties or used for purposes other than those described above.

      1. Cookies.

      Cookies are data that our website sends to your browser, which then stores this information in your system. Cookies allow our website to “remember” information about your preferences or when you exit the browser window you are currently using (temporary cookies), or until you disable or delete these cookies. Many users prefer to use cookies to help them navigate the Web site as evenly and without interruption as possible.

      You should know that cookies do not contain more information than you offer and they can not “invade” your hard drive and return the personal data or other information from your computer to the sender.

      The site uses cookies in a responsible way to help our visitors rather than spy on them.


      Each order of a product or service through the Bioclinica site is linked to a payment obligation under a payment method you choose. Orders are accepted 24 hours a day, also on weekends and days of public holidays. In the process of ordering, you have the opportunity to see the products you buy and their prices, your names, e-mail, telephone, address, postal code, method of delivery and payment. After the order is completed and if this is your first order you will receive a call from us confirming the same information. For each subsequent order you will receive confirmation by e-mail only. You will be notified via e-mail for every change of the status of your order (confirmation, processing, sending, etc.).

      Ordering a product (s) through an e-shop means expressing consent to a distance selling contract regulated by the Law on Consumer Protection.

      1. Prices

      All prices are in BGN with VAT included. The prices of the products are shown without the delivery price for which you can be informed from the page / in the delivery section or you can receive an information about it during the process of ordering.


      1. Problems in the execution of the order

      Our goal is to perform all orders with accuracy. In certain unforeseen circumstances, performance of your order may be hindered, for which are going to be informed promptly  by email or phone call.

      In the event of a discrepancy between the products received and ordered or the inaccuracies of our fault, we will bear the costs of subsequent return and replacement of non-compliant products. If you are not able to receive your order, not by fault of Biocinica (you are not at the specified address or you are not responding to the supplier’s calls), your order will be returned to us until we contact you.


      1. Payment

      Orders are paid according to your choice, in one of the ways indicated in the e-shop. When choosing a payment method other than cash, you agree to pay the price of your order in advance to the bank account we specify.

      We offer two payment methods:

      1. Payment on delivery: upon receipt of the order, the courier is paid.
      2. Advance: to the specified bank account from Bioclinica – BG17STSA93000025125306 ; STSABGS                                                                                                                                                                                                                                                                                                                                By sending an order confirmation, you agree to pay the price of the selected products and the indicated courier service value.Delivery to address: is selected in the order process after filling in the exact address, names, postal code, preferred delivery date and additional instructions (if any).

             7. Delivery

       For orders over BGN 39.00, delivery is free.

             8. Refusal of order and return

      You may return the purchased products without reason for return within 14 days of the date of purchase under the following terms:

      • The products are in their original packaging;
      • No traces of use, defects or stains;
      • Include the original invoice or order with which you have received the products (you will receive an accompanying document – a fiscal receipt for payment at delivery or invoice at your request);
      • The costs of returning the products are at your expense.

      You can replace the products with others or we can refund you their value if you do not want replacement. The value of the products is refunded without the value of the delivery. All amounts paid on delivery or on site are refunded only by bank transfer to your personal account within 14 days of the date you have notified us of your cancellation of an order.

      Return address for products:

      Office of courier company “Econt” at:

      Sofia, PC 1619

      Tsar Boris III Blvd., 355

      1. Claims and / or questions to us

      Please contact us at +359 885 71 71 81 to discuss issues related to the products provided by Bioclinica.

      1. Disputes. Alternative dispute resolution

      The Consumer Protection Supervisory Authority in Bulgaria is the Consumer Protection Commission with address: 1000 Sofia, 4A Slaveykov Square, 3rd floor, 4th and 6th floor; Tel: (02) 980 25 24; fax: (02) 988 42 18; hotline: 0700 111 22; website: www.kzp.bg.

      In disputes concerning obligations arising from online sales agreements where no settlement is reached, you may refer the dispute to the Alternative Dispute Resolution (ADR) authorities under the conditions and by the order of Article 181a et seq. Of the CPA. Further information on alternative dispute resolution can be found on the Consumer Protection Commission website at https://kzp.bg

      and on the ODR Online Dispute Resolution Platform.

      1. Content and Copyright

      The website contains copyrighted materials and texts, images, graphic logos, graphics, trademarks, databases and software that are owned or licensed by Bioclinica and are protected by Bulgarian and other applicable laws and conventions on copyright, related and other rights on intellectual property. Reproduction of the content, the website and / or any of its intellectual property items may be done solely with the written consent of Bioclinica or its lawyers. The use of the Services and the Website does not grant users any intellectual property rights in whole or in any part of them.

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